RAG for public administration
Problem
Citizens and staff need reliable answers from laws, procedures, forms, and internal guidance.
Why RAG helps
RAG can point users to official sources and keep knowledge updated as policy changes.
Recommended architecture
Metadata-aware enterprise RAG with observability.
Relevant tools
- Dify
- Elasticsearch / OpenSearch
- Langfuse
- Ragas
- Unstructured
Risks and precautions
- Legal overstatement
- Access control mistakes
- Outdated procedures
Evaluation criteria
- Authority of source
- Freshness
- Escalation flow
- Auditability
Example user questions
- Which form should a citizen use?
- What is the current procedure?
- Which office handles this request?
Step-by-step implementation path
- Use official sources only
- Add date and jurisdiction metadata
- Define escalation
- Review legal wording
- Log unanswered questions